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APAC Notice and Disclosure

Data Controller

For the purposes of this Privacy Policy, Reliance Worldwide Corporation (Aust.) Pty Ltd.  is the data controller responsible for the personal information we collect and process

Information We Collect

Some of the personal information that we collect, as set out in this Privacy Policy, may, subject to applicable laws, constitute “sensitive personal information” (including financial information). We may collect and process sensitive personal information, only for specified, explicit and reasonable purposes and to the extent directly relevant to the purposes of processing, as set out in this Privacy Policy or as separately consented to by you.

We will process sensitive personal information only with your prior consent and if strict protection measures are in place and there is sufficient necessity to justify the processing. It is necessary for us to process your sensitive personal information for the specific purposes described in this Privacy Policy or as separately consented to by you.

By using our Websites and/or our Services and/or providing your sensitive personal information to us, you will be deemed as having accepted and fully agreed to be bound by, and you consent to our processing of your sensitive personal information in accordance with the terms and conditions set out in this Privacy Policy.

Legal basis for processing your personal information

We must have a legal basis to process your personal information. We may process your personal information for the purposes set out in this Privacy Policy if one of the following applies:

  • with your prior consent to the processing for one or more specific purposes as set out in this Privacy Policy;
  • the processing is necessary for the implementation of human resources management pursuant to our employment policies and pursuant to employment contracts processing of your personal information is necessary to conclude or perform a contract to which you are a party;
  • the processing is necessary for compliance with any statutory duties or legal obligations;
  • the processing is necessary in order to, in an emergency, to protect the lives, health or property of natural persons;
  • your personal information has been made public by you or has otherwise been lawfully made public; or
  • the processing is done in other circumstances provided for in applicable laws or administrative regulations.

How we share information

As set out in this Privacy Policy, we may share certain personal information internally with our affiliates or with third parties, such as suppliers and vendors. Before sharing your personal information with any such recipients, we will, where required by applicable law, notify you of the name and contact details of the recipients, the purposes and means of processing and provision of the personal information, and the types of personal information to be provided and shared, and, where required by applicable law, obtain your prior consent to the sharing of personal information.

To the extent that we share your personal information with any recipient that is based outside of your jurisdiction, we will, where required by applicable law, obtain your prior consent before sharing such personal information.

We will only share and transfer your personal information for specific and definite purposes pursuant to the principles of lawfulness, fairness, necessity and good faith, and only share and transfer the personal information to the extent necessary for the specific purposes you are informed of.

Please contact us using the contact details below for information relating to our affiliates or subsidiaries and other third parties that may process your personal information.

By using our Websites and/or our Services and/or providing your personal information to us, you agree that we may share your personal information with the aforementioned parties for the purposes described in this Privacy Policy.

Your rights over your personal information

You may have certain rights regarding your personal information, subject to applicable law. These include the following rights to:

  • access your personal information
  • rectify the information we hold about you
  • erase your personal information
  • restrict our use of your personal information
  • object to our use of your personal information
  • receive your personal information in a usable electronic format and transmit it to a third party (right to data portability)
  • lodge a complaint with your local data protection authority
  • request an explanation of our personal information processing rules

We encourage you to contact us to update or correct your information if it changes or if the personal information we hold about you is inaccurate. You may also provide us with a statement of the correction you seek to be made (“statement of correction”). If we do not agree to make the correction you have sought, you may request that we attach the statement of correction to the information in a manner that ensures that the statement of correction will always be read with the information.

We will contact you if we need additional information from you in order to honour your requests.

If you would like to discuss or exercise such rights, or to make a complaint about how we have handled your personal information, please contact us by email at [email protected] or by telephone at 1800 810 803.

Information storage

We will keep your personal information for as long as we have a relationship with you. Once our relationship with you has come to an end, we will retain your personal information for a period of time that enables us to:

  • Maintain business records for analysis and/or audit purposes
  • Comply with record retention requirements under the law
  • Defend or bring any existing or potential legal claims
  • Deal with any complaints regarding the services

We will delete your personal information when it is no longer required for these purposes.  We will select personal information whose retention period has expired and erase such information in accordance with applicable laws and our policies.  When erasing your personal information, we will take reasonable and technically feasible measures to ensure that the personal information is irrecoverable. For example, electronic files which contain personal information will be deleted permanently using a technical method which makes the files irrecoverable and any other records, print-outs, documents or any other recording media will be shredded or incinerated.  If there is any information that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing or use of the data.

Changes to this Privacy Policy

We may modify or update this Privacy Policy from time to time to reflect changes in our privacy practices or applicable laws.

Where changes to this Privacy Policy are material, we will give you advance notice and obtain your consent again (if required by applicable law). We will publish the updated version on the relevant Service and indicate when it was most recently updated.