Skip to main content

UK and Europe Notices and Disclosures

Data Controller

For the purposes of this Privacy Policy, Reliance Worldwide Corporation (UK) Ltd. is the data controller responsible for the personal information we collect and process. 

Legal basis for processing your personal information

We must have a legal basis to process your personal information. In most cases the legal basis will be one of the following:

  • Performance of a Contract - The use of your personal information may be necessary to perform the contract that you have with us so that we can provide the services and products that you have engaged us to provide to you.
  • Consent – We will rely on your consent to use (i) cookie data and geolocation data and (ii) your personal information for marketing purposes.  Where we would like to use any special category information (i.e. sensitive personal information) we will only do so with your explicit consent.  You may withdraw your consent at any time by contacting us at the address provided in this Privacy Policy.
  • Compliance with legal obligations – The use of your personal information may be necessary to comply with legal and regulatory obligations such as those set out under anti-money laundering and counter terrorist financing laws.
  • Legitimate interests – We may use your personal information for our legitimate interests to improve our products and services, quality assurance, training and for administrative purposes.  When we process personal information to meet our legitimate interests, we put in place robust safeguards to ensure that your privacy is protected and to ensure that our legitimate interests are not overridden by your interests or fundamental rights and freedoms.

Cookies and Other Online Tracking Technologies

All websites which operate across the European Union and the United Kingdom are required to obtain consent before using or storing cookies on computers or mobile devices.

Cookie consent

  • We collect your consent for our use of non-essential cookies through the 'cookie banner' on our Websites. You can withdraw your consent to our use of cookies at any time by setting your browser to refuse all cookies from this and other websites that you may visit. This will provide you with more control over the acceptance of cookies on your computer. However, it is possible that some portions of the Websites will not function properly or may perform more slowly if you choose to reject cookies. 

If you do not wish to accept cookies which are strictly necessary to provide our Website, you should stop using our Website as these are essential to us providing our Website to you. You may be able to use your browser settings to block the placing of our cookies, including essential cookies.

How to withdraw cookie consent

If you wish to withdraw your consent at any time to our use of non-essential cookies you can withdraw your consent [here]. Where you wish to withdraw your consent to such cookies, we would also suggest you delete such cookies from your device using your internet browser settings.

How to delete and block our cookies using your browser

Please note that internet browsers allow you to change your cookie settings. These settings are usually found in the 'options' or 'preferences' menu of your browser. To understand these settings, you can use the 'Help' option in your internet browser for more details.

What cookies does RWC use and why?

We use a variety of cookies, some of which are essential to the operation of our Website, and some of which allow us to monitor the performance, facilitate advertising activities, provide functionality or conduct analysis into your use of our Website.

In the chart below you can find details of each of the cookies we use on our Website (Type of cookie), whether the cookie is placed by us or a third party (Source), information on what these cookies do, and details of whether the cookie is retained on your device for a fixed period of time or for the session during which you are accessing our Website (Duration).

We will ask for your consent, as described above, before placing performance, functional, analytics, targeting and social media cookies on your device.  Essential cookies are necessary for us to provide our Website to you and by using our Website you accept our use of essential cookies.

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Source Cookie name What the cookies do Duration Lifespan
1st Party PHPSESSID PHP session cookie associated with embedded content from this domain. Session Session
3rd Party BIGipServerab26web-nginx-app_https Associated with the BIG-IP product suite from company F5. Usually associated with managing sessions on load balanced servers, to ensure user requests are routed consistently to the correct server. The common root is BIGipServer most commonly followed by a domain name, usually the one that it is hosted on, but not always. Session Session

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.

Source Cookie name What the cookies do Duration Lifespan
3rd Party __cfduid Cloudflare: Cookie associated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information. 30 days Persistent
3rd Party __cf_bm Cloudflare: The cookie is necessary to support Cloudflare Bot Management, currently in private beta. As part of our bot management service, this cookie helps manage incoming traffic that matches criteria associated with bots. 30 minutes Persistent
3rd Party _mkto_trk Marketo tracking cookies allows a website to link visitor behaviour to the recipient of an email marketing campaign, to measure campaign effectiveness. 2 years Persistent

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Source Cookie name What the cookies do Duration Lifespan
3rd Party cookieControl Sets true on acceptance of cookies 1 year Persistent
3rd Party cookieControlPrefs Sets what types of cookie have been accepted (ie marketing, analytics) 1 year Persistent
3rd Party _GRECAPTCHA This cookie is set by Google reCAPTCHA, which protects against spam enquiries on contact forms. 6 months Persistent
1st Party SpeedfitRegion Sets the region for speedfit section of the website 1 year Persistent
3rd Party _icl_current_language Sets the language 1 year Persistent
3rd Party atuvc This cookie is associated with the AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count. 2 years Persistent
3rd Party __atuvs AddThis social sharing widget which is commonly embedded in websites to enable visitors to share content with a range of networking and sharing platforms. 1 year Persistent
3rd Party __atrfs AddThis cookie. Used to collect anonymous statistical data. Session Session

Analytical Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.

To view an overview of the privacy of your Google Analytics cookies please go here: https://policies.google.com/technologies/cookies. You may install a Google Analytics Opt-out Browser Add-on by going here:
https://tools.google.com/dlpage/gaoptout

Source Cookie name What the cookies do Duration Lifespan
3rd Party _gid Google Analytics: Used to distinguish users. 24 hours Persistent
3rd Party _ga Google Analytics: Used to distinguish users. 2 years Persistent
3rd Party _gat_UA-57352266-1 Google Analytics: Used to persist session state. Session Session
3rd Party _gat Google Analytics: Used to throttle the request rate 10 minutes Persistent
3rd Party __utma Google Analytics: Used to calculate days and time to purchase. 2 years Persistent
3rd Party __utmb Google Analytics: Used to store time of visit. Session Session
3rd Party __utmc Google Analytics: Used to store time of visit 30 minutes Persistent
3rd Party __utmt Google Analytics: Used to store number of service requests. 10 minutes Persistent
3rd Party __utmz Google Analytics: Used to store used keyword and search engine. 6 months Persistent
3rd Party __utmv Google Analytics: Used to store visitor-level custom variable data. 2 years Persistent
3rd Party _hjid Hotjar: This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID. Session Session
3rd Party _hjTLDTest Hotjar: This cookie tries to determine the most generic cookie path we should use, instead of the page hostname. Session Session
3rd Party _hjAbsoluteSessionInProgress Hotjar: This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie. 30 minutes Persistent
3rd Party wow.anonymousId Communigator: This cookie tracks an anonymous visitor ID. 2 years Persistent
3rd Party wow.session Communigator: This session cookie enables Communigator to track the session state. Session Session
3rd Party wow.schedule Communigator: This session cookie enables Communigator to track the Load Balance Session Queue. Session Session
3rd Party wow.utmvalues Communigator: This cookie from Communigator stores the UTM values for the session. UTM values are specific text strings that are appended to URLs that allow Communigator to track the URLs and the UTM values when they get clicked on. Session Session
3rd Party wow.data Communigator: Encrypted GatorMail identification 2 years Persistent
3rd Party wow.trackingData Communigator: encrypted identifier for the session Session Session

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Source Cookie name What the cookies do Duration Lifespan
3rd Party fr Contains browser and user unique ID combination, used for targeted advertising 90 days Persistent
3rd Party IDE This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange 1.5 years Persistent
3rd Party test_cookie Used to test if the user accepts cookies 1 day Persistent
3rd Party NID This cookie contains a unique ID used to remember preferences and other information such as preferred language, how many search results you prefer to have shown on a results page, and whether you want to have Google’s SafeSearch filter turned on 6 months Persistent
3rd Party personalization_id The main business activity is: Social Networking Services. Where twitter acts as a third party host, it collects data through a range of plug-ins and integrations, that is primarily used for tracking and targeting. 2 years Persistent
3rd Party GPS To store location data. Session Session
3rd Party CONSENT Tracks information about how the end user uses the website and any advertising that the end user may have seen before visiting the website. 20 years Persistent
3rd Party VISITOR_INFO1_LIVE This cookie is used as a unique identifier to track viewing of videos. 6 months Persistent
3rd Party YSC Used to store a unique user ID. Session Session
3rd Party BrowserId_sec Used to log secure browser sessions/visits for internal-only product analytics. Session Session
3rd Party X-Salesforce-CHAT Sales Force uses these cookies to be able to provide live chat functionality to the user. 1 year Persistent
3rd Party uvc AddThis cookie. Used to store and track visits across websites. 13 months Persistent
3rd Party xtc AddThis provides web widgets enable visitors to create and share links to the content across social networks. They also make use of the data collected to provide advertisers and marketers with profile information for targeted behavioural advertising. 13 months Persistent

Social Media Cookies

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

Source Cookie name What the cookies do Duration Lifespan
3rd Party _fbp Facebook. to store and track visits across websites. 90 days Persistent

More information about cookies

Useful information about cookies can be found at:

https://www.allaboutcookies.org/

Internet Advertising Bureau

A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at:

https://www.youronlinechoices.eu/

Your rights over your personal information

You have certain rights regarding your personal information, subject to local law. These include the following rights to:

  • access your personal information
  • rectify the information we hold about you
  • erase your personal information
  • restrict our use of your personal information
  • object to our use of your personal information
  • receive your personal information in a usable electronic format and transmit it to a third party (right to data portability)
  • lodge a complaint with your local data protection authority.

We encourage you to contact us to update or correct your information if it changes or if the personal information we hold about you is inaccurate.

We will contact you if we need additional information from you in order to honour your requests.

If you would like to discuss or exercise such rights, please contact us at the details provided above.

Information storage

We will keep your personal information for as long as we have a relationship with you. Once our relationship with you has come to an end, we will retain your personal information for a period of time that enables us to:

  • Maintain business records for analysis and/or audit purposes
  • Comply with record retention requirements under the law
  • Defend or bring any existing or potential legal claims
  • Deal with any complaints regarding the services

We will delete your personal information when it is no longer required for these purposes. If there is any information that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing or use of the data.

International Data Transfers

Your personal information may be transferred to, stored, and processed in a country that is not regarded as ensuring an adequate level of protection for personal information under European Union and/or United Kingdom law.  We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to ensure that your data is adequately protected. For more information on the appropriate safeguards in place, please contact us at the details above.

Changes to this Privacy Policy

You may request a copy of this privacy notice from us using the contact details set out above. We may modify or update this privacy notice from time to time to reflect changes in our privacy practices or applicable laws.

Where changes to this privacy notice will have a fundamental impact on the nature of the processing or otherwise have a substantial impact on you, we will give you advance notice so that you have the opportunity to exercise your rights (e.g. to object to the processing). We will publish the updated version on the relevant Service and indicate when it was most recently updated.

September 2021

Contact Us

If you have questions or concerns about our privacy policy or practices, please contact us immediately as set out below:

Mail:

RWC Privacy
2300 Defoor Hills Rd. NW
Atlanta, GA 3 0318
United States

Phone:

1-844-924-0069

Email:

Americas.privacy@rwc.com
EMEA.privacy@rwc.com
APAC.privacy@rwc.com